POLICY

SHIPPING POLICY

We currently only ship to the UK.

As soon as your order is placed, and verification confirmed, we aim to have your parcel shipped to you within 1-2 working days. This is subject to change during busier times. If your order is taking longer than usual, this may be due to unforeseeable circumstances but please contact our customer service, cs_uk@bape.com and we will do our very best to get your order to you as soon as possible.

Please note that we do not ship out on Saturday, Sunday or UK public holidays.

UK Domestic Shipping:

We ship all orders via Federal Express (FedEx) and DPD. All shipments are Direct Signature Required. To take advantage of free shipping, the following minimum spend will need to be reached, otherwise a shipping fee will be applied to your order;

  • UK Mainland: £150 minimum spend or £5.99 shipping fee
  • Northern Ireland: £170 minimum spend or £19.99 shipping fee
  • Channel Islands: £170 minimum spend or £19.99 shipping fee

Tracking Your Order:

All customers receive a shipping confirmation e-mail when their order has been shipped, which includes the tracking number. Please use the links provided via our carrier notification to track your order.

Shipping Liability:

UK.bape.com will not accept any liability for damaged, lost or misplaced parcels once it has been collected by our carrier.

UK.bape.com is a B2C (Business to Customer) operating business, therefore we only deliver to residential addresses. If an order is placed to be delivered to a company or business address, or a change of address has been arranged with our carrier, we will not be liable for that order if it has been misplaced or lost.

Please note that we will use the shipping address provided when placing the order. We will not be held liable if any of these details are incorrect.

PICK UP IN STORE

For convenience to our customers who live or work near BAPE STORE LONDON in Conduit Street, we offer a pickup service. It’s simple, just select ‘Pick Up’ when selecting your shipping method.

Your order should be ready to pick up within 2-4 working days, we will notify you once it’s ready.

Upon arriving in store, please show your order ID to a team member. To collect the order you must have;

  • Order confirmation email
  • A form of ID matching the name on the order
  • The card used for payment

Pick Up address:

BAPE STORE LONDON, 24-25 Conduit Street, London W1S 2XU

Our opening hours for you to pick up are, Monday - Saturday 11.00 - 19.30 and Sunday 12.00 - 18.00

We know you have paid for your order, and we don’t want to hold on to you order for too long so we will automatically refund your order(s) if it is not picked up after 7 days.

RETURNS POLICY

If you are unsatisfied with your purchase or change your mind, we are happy for you to return the item for a full refund or exchange within 14 days of receiving your order.

Returned items must comply with our returns policy:

  • Items must be returned undamaged and unused, with all tags attached and the original packaging included.
  • Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
  • When trying on footwear, please take care not to mark the soles or damage the shoe box.
  • Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.
  • Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.
  • Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.
  • Due to the nature of face masks, we will not be able to accept returns unless the item is damaged or faulty when delivered to you.
  • Jewelry must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.

Cancelling Your Order:

Depending on where you live, you can also choose to cancel your order under the CCRs (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). If you choose this option, we will refund you the full price for any returned item that meets our Returns Policy.

For further information on canceling an order under the CCRs, contact our Customer Service Advisors for assistance.

How to Return:

You can return your parcel to us by using your local postal service or a courier. We do not cover the cost of returns for our customers (unless the item is faulty).

We recommend you return your items using the packaging your order arrived in. If you're unable to do this, please find a suitable alternative. Make sure any branded boxes or cases that came with your order are also protected within your returns packaging. If you return your item without protecting the branded boxes or cases that came with your order, you may not receive your refund.

Return instructions:

  • Contact our customer service, cs_uk@bape.com.
  • Provide your order number and email address. You can find the order number in your confirmation email.
  • Let us know the product(s) you want to return.

Refunds:

Once your return has been received and the product meets our Returns Policy, your refund will be completed via the original payment method (excluding the delivery fee).

We are unable to refund any item(s) lost or damaged in transit. 

Faulty items:

It is our aim that every item arrives in great condition, and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, please advise Customer Service as soon as possible.