SHIPPING, PICK UP & RETURNS POLICY
We currently only ship to the UK.
As soon as your order is placed, and verification confirmed, we aim to have your parcel shipped to you within 3-5 working days. This is subject to change during busier times. If your order is taking longer than usual, this may be due to unforeseeable circumstances but please contact our customer service, email@example.com and we will do our very best to get your order to you as soon as possible.
Please note that we do not ship out on Saturday, Sunday or UK public holidays.
UK Domestic Shipping
We ship all orders via Royal Mail, FedEx and DPD. To take advantage of free shipping, the following minimum spend will need to be reached, otherwise a shipping fee will be applied to your order;
UK Mainland: £150 minimum spend or £4.99 shipping fee
Northern Ireland: £170 minimum spend or £19.99 shipping fee
Tracking Your Order
All customers receive a shipping confirmation e-mail when their order has been shipped, which includes the tracking number. Please use the links provided via our carrier notification to track your order.
UK.bape.com will not accept any liability for damaged, lost or misplaced parcels once it has been collected by our carrier.
UK.bape.com is a B2C (Business to Customer) operating business, therefore we only deliver to residential addresses. If an order is placed to be delivered to a company or business address, or a change of address has been arranged with our carrier, we will not be liable for that order if it has been misplaced or lost.
Please note that we will use the shipping address provided when placing the order. We will not be held liable if any of these details are incorrect.
If you are unsatisfied with your purchase or change your mind, you can return the item for a full refund within 14 days of receiving your order.
Returned items must comply with our returns policy
Items must be returned undamaged and unused, with all tags attached and the original packaging included.
Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
When trying on footwear, please take care not to mark the soles or damage the shoe box.
Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.
Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.
Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.
Due to the nature of face masks, we will not be able to accept returns unless the item is damaged or faulty when delivered to you.
Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.
How to Return
You can return your parcel to us by using your local postal service or a courier. We do not cover the cost of returns for our customers (unless the item is faulty).
We recommend you return your items using the packaging your order arrived in. If you're unable to do this, please find a suitable alternative. Make sure any branded boxes or cases that came with your order are also protected within your returns packaging. If you return your item without protecting the branded boxes or cases that came with your order, you may not receive your refund.
Contact our customer service, firstname.lastname@example.org.
Provide your order number and email address. You can find the order number in your confirmation email.
Let us know the product(s) you want to return.
Once your return has been received and the product meets our Returns Policy, we aim to have your refund completed within 1-8 working days via the original payment method (excluding the delivery fee). This time frame may vary during busier periods. Refunds can take 3-5 working days to get back in your account, depending on your card provider.
We are unable to refund any item(s) lost or damaged in transit.
It is our aim that every item arrives in great condition, and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, please advise Customer Service as soon as possible.