POLICY

SHIPPING POLICY

We currently only ship to UK only. 

 As soon as your order is placed and verification confirmed, we aim to have your parcel with you within 1-2 working days. This is subject to change during busier times. If your order is taking longer than usual this may be due to unforeseeable circumstances but please contact our customer service, cs_uk@bape.com and we will do our very best to get your order to you as soon as possible.

Please note that we do not ship out on Saturday, Sunday and UK public holidays.

UK Domestic Shipping:

We ship all orders via Federal Express (FedEx) and DPD. All shipments are Direct Signature Required. To take advantage of free shipping, the following minimum spend will need to be reached, otherwise a shipping fee will be applied to your order.

  • UK Mainland: £150 minimum spend or £5.99 shipping fee
  • Northern Ireland: £170 minimum spend or £19.99 shipping fee
  • Channel Islands: £170 minimum spend or £19.99 shipping fee

Tracking Your Order:

All customers receive a shipping confirmation e-mail when their order has been shipped, which includes the tracking number. Please use the links provided via our carrier notification to track your order

Shipping Liability:

UK.bape.com will not accept any liability for damaged, lost or misplaced parcels once it has been collected by our carrier.

UK.bape.com is a B2C (Business to Customer) operating business. Therefore we only deliver to residential addresses. If an order is placed to be delivered to a company or business address, or a change of address has been arranged with our carrier, we will not be liable for that order if it has been misplaced or lost.

Please note that we will use the shipping address provided when placing the order. We will not be held liable if any of these details are incorrect.

PICK UP IN STORE

For convenience to our customers who live or work near BAPE STORE LONDON in Conduit Street, we offer a pickup service. It’s simple, just select ‘Pick Up’ when selecting your shipping method.

Your order should be ready to pick up within 2-4 working days but may be sooner but we will notify you once its ready.

Upon arriving in store, speak to a member of the team and show your order confirmation email and a form of ID so we know it’s you. We will then get your order for you.

Sending someone else on your behalf? No problems. Simply email us at cs_uk@bape.com to let us know their name and please do remind them to provide us ID of the same name you have given us.

Pick Up address; BAPE STORE LONDON, 24-25 Conduit Street, London W1S 2XU

Our opening hours for you to pick up are, Monday - Saturday 10.00 - 20.00 and Sunday 12.00 - 18.00

We know you have paid for your order, and we don’t want to hold on to you order for too long so we will automatically refund your orders if it is not picked up after 7 days.

RETURNS POLICY

If you are unsatisfied with your purchase or change your mind, we are happy for you to return the item for a full refund or exchange within 14 days of receiving your order.

Returned items must comply with our returns policy:

  • Items must be returned undamaged and unused, with all tags attached and the original packaging included.
  • Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
  • When trying on footwear, please take care not to mark the soles or damage the shoe box.
  • Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.
  • Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.
  • Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.
  • Due to the nature of face masks, we will not be able to accept returns unless the item is damaged or faulty when delivered to you.
  • Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.

Cancelling Your Order:

Depending on where you live, you can also choose to cancel your order under the CCRs (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). If you choose this option, we will refund you the full price for any returned item that meets our Returns Policy.

For further information on cancelling an order under the CCRs, contact our Customer Service Advisors for assistance.

How to Return:

All returns are charged at the rate by our carriers. The charge for return from majority of UK mainland, will be at a lower standard rate starting from £5.99.

For customers returning item(s) from Northern Ireland, Scottish Highlands, Isle of Man, Scilly Isles and Channel Islands, the cost of return will be higher. 

Our customer service team will provide a quote for the return before proceeding. 

However, if the above option is not right for you, then we are happy for you to arrange the return yourself. Please address to; BAPE STORE LONDON, Online Dept. 24-25 Conduit Street, London W1S 2XU

We recommend you return your items using the packaging your order arrived in. If you're unable to do this, please find a suitable alternative. Make sure any branded boxes or cases that came with your order are also protected within your returns packaging. If you return your item without protecting the branded boxes or cases that came with your order, you may not receive your refund.

Return instructions:

  • Contact our customer service, cs_uk@bape.com.
  • Provide your order number and email address. You can find the order number in your confirmation email.
  • Let us know the product(s) you want to return.
  • We will send you the cost of return and a Returns Label to attach to the outside of the packaging.

Returns Collection:

On confirmation of agreeing to return your item(s) through us, we will send you a collection confirmation email with all the details you need to complete the return.

Just to let you know, we can only offer a returns pick up from the same country your order was delivered to.

Refunds:

Once your return has been received and the product meets our Returns Policy, your refund will be completed via the original payment method. This will also include the shipping fee, if you were charged this when placing your order. 

We are unable to refund any item(s) lost or damaged in transit.  

Faulty items:

It is our aim that every item arrives in great condition, and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, please advise Customer Service as soon as possible. We will arrange a return and process a full refund for the defective item.